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Privacy policy

Privacy Policy

Effective date: 3 September 2026

Koto Craft respects your privacy. This policy explains how personal information is collected, used and protected when you visit our shop or place an order.

Information we collect

When you place an order or contact us, we may collect:

  • Your name, email address, billing and shipping address
  • Your telephone number, when provided
  • Order and delivery information
  • Messages, preferences, images and files submitted for personalisation
  • Payment confirmation and transaction details
  • Technical information collected through the Big Cartel platform

Full payment card details are processed securely by the selected payment provider and are not directly stored by Koto Craft.

How we use your information

Your information is used to:

  • Process, personalise and deliver your order
  • Provide order updates and customer support
  • Prevent fraud and protect the security of the shop
  • Meet applicable legal, accounting and tax obligations

We process this information when necessary to fulfil your order, comply with legal obligations or pursue our legitimate interest in operating and protecting the shop.

Sharing your information

We only share information when necessary with:

  • Big Cartel, which hosts and operates the shop
  • Payment providers such as Stripe or PayPal
  • Postal services and delivery companies
  • Professional advisers or public authorities when legally required

We do not sell or rent your personal information.

Some service providers may process information outside the European Economic Area. In these cases, data is handled according to their privacy policies and applicable data-protection safeguards.

Data retention

Order and transaction information is retained only for as long as necessary to provide our services and meet legal, tax and accounting obligations. Images and files provided for personalisation are kept only for the time required to create the product, complete the order and resolve possible issues.

Your rights

Where applicable, you may request access to, correction, deletion, restriction or portability of your personal information. You may also object to certain processing or withdraw consent when processing is based on consent.

To make a request or ask a privacy-related question, please contact Koto Craft through the contact form available on this shop. You also have the right to lodge a complaint with your local data-protection authority, including the Italian Data Protection Authority.

Emails and marketing

Your email address is used for order-related communication. You will not be added to a marketing mailing list unless you provide separate consent.

Third-party services

This shop is hosted by Big Cartel. Payment services may be provided by Stripe or PayPal. These services process data according to their own privacy policies:

Policy updates

This policy may be updated when our services or legal obligations change. The latest version will always be published on this page with its effective date.